Official Documents

Dafa Privacy Policy – Malaysian User Data Protection

Your privacy is our priority. This privacy policy explains in detail how dafa collects, uses, stores, and protects your personal data. We are committed to keeping your information secure, handled responsibly, and never misused.

Last updated: 1 January 2026  ·  Effective immediately
Important Note: This privacy policy forms part of the agreement between you and dafa. By using our platform, you agree to the collection and use of your personal data as described in this document. Please read it carefully.

01 Introduction & Scope of This Policy

Dafa ("we", "Platform", or "company") takes the privacy and personal data protection of every user seriously. This privacy policy explains our practices regarding the collection, use, disclosure, storage, and protection of personal information you provide to us or that we collect when you use the dafa platform.

This policy applies to all users of the dafa platform, including website visitors, registered users, active members, and any party that interacts with our services through the official website, iOS and Android mobile apps, and our customer support channels.

In managing your personal data, dafa adheres to strict international data protection standards. We only collect data that is genuinely necessary, retain it for a reasonable period only, and never sell your personal information to any third party for commercial marketing purposes without your explicit consent.

02 Types of Personal Data We Collect

Dafa collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

Data Category Data Examples Collection Methods
Identity Information Full name, date of birth, ID card number, gender Registration form, KYC verification
Contact Information Email address, phone number, residential address Account registration, profile updates
Financial Information Bank account number, bank name, account holder name Deposit and withdrawal process
Usage Data Game history, betting patterns, active session duration Automatically during platform use
Technical Data IP address, device type, operating system, web browser Automatically via server logs
Communication Data Live chat records, support emails, feedback Customer support interactions

We never collect sensitive data such as your health information, religious beliefs, or political views unless required by applicable law.

03 Purpose and Basis for Using Your Data

Dafa uses your personal data for lawful and transparent purposes. Every use of data is grounded in a solid legal basis — whether it is necessary to fulfil a contract with you, comply with legal obligations, protect our legitimate interests, or based on your consent.

  • Account management: Processes your registration, verifies your identity (KYC), manages login, and ensures your account security at all times.
  • Transaction processing: Processes deposits, withdrawals, bonus payments, and all financial transactions securely and accurately.
  • Service provision: Gives you access to all games, platform features, and customer support services available.
  • Fraud prevention: Detects, investigates, and prevents fraudulent activity, money laundering, account abuse, and any other security threats.
  • Regulatory compliance: Fulfils legal reporting requirements, regulatory audits, and compliance obligations related to online gambling platform operations.
  • Service communications: Sends important notifications regarding your account, security updates, transaction confirmations, and relevant service information.
  • Platform improvement: Analyses usage patterns in aggregate and anonymised form to improve platform performance, user experience, and new product offerings.
  • Targeted marketing: With your consent, sending relevant promotional offers, bonuses, and new product information tailored to your preferences.

You may withdraw consent for marketing communications at any time without affecting your right to continue using the dafa platform.

04 Data Sharing with Third Parties

Dafa does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are certain situations where we need to share your data with trusted parties to ensure smooth platform operations and legal compliance.

  • Payment service providers: Licensed payment gateways, banks, and e-wallet providers used to process your financial transactions. They are bound by strict confidentiality agreements and only receive the data necessary to process the relevant transaction.
  • Game software providers: Gaming software companies that supply casino, slot, and sports games to the dafa platform. They receive only the minimum data required to verify eligibility and process game results.
  • Government authorities: Law enforcement agencies, regulatory bodies, and courts where required by law or a valid court order. dafa will notify you of any such disclosure unless prohibited from doing so by law.
  • Analytics services: Analytics providers that help us understand platform usage patterns in aggregate. Data shared is in anonymised or pseudonymised form and cannot be used to personally identify you.
  • Identity verification partners: Third-party KYC service providers that assist us in verifying the identity of new members as part of our security and compliance procedures.
Our commitment: All third parties that receive your data are required to sign data processing agreements that mandate protection standards equal to or higher than those we apply ourselves.

05 Data Storage & Security Measures

Dafa takes comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Data security is not an add-on feature — it is core to how we operate.

  • End-to-end encryption: All data transmitted between your device and dafa's servers is protected with 256-bit SSL/TLS encryption. Stored data is also encrypted using the latest industry standards.
  • Strict access controls: Only authorised staff with a legitimate need to access your data are permitted to do so. Access is controlled by multi-factor authentication and audited on a regular basis.
  • Independent security audits: The dafa platform undergoes security audits by qualified independent firms at least twice a year to identify and address any potential vulnerabilities.
  • Continuous threat monitoring: Our automated monitoring system operates 24/7 to detect and respond to any suspicious activity or intrusion attempts immediately.
  • Data retention period: Active account data is retained for as long as your account remains active. After account closure, personal data is kept for the period required by law (typically 5–7 years) for compliance and audit purposes before being securely deleted.
  • Regular backups: Your data is securely backed up to geographically separate data centres to ensure service continuity and protection against data loss due to disasters.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we are committed to notifying you within the timeframe required by applicable law.

06 Cookies & Tracking Technologies

The dafa platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and deliver more relevant content to you. Below are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as maintaining your login session, remembering language preferences, and enabling security features to work correctly. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how you use the platform — pages visited, time spent, and any errors encountered — to help us improve overall performance and user experience.
  • Functional Cookies: Remembers your preferences such as previously used usernames, configured game limits, and display settings so you don't need to reconfigure them every time you log in.
  • Marketing Cookies: Used with your consent to deliver more relevant ads and offers based on your interests and usage patterns. You may opt out of marketing cookies without affecting your use of the platform.

You can manage and control cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the dafa platform.

07 Your Rights Over Personal Data

As a dafa user, you have strong rights over your personal data. We fully respect and facilitate the exercise of these rights.

08 Children's Data

The dafa platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age. If we discover that a minor's data has been collected without our knowledge, we will delete it immediately and close the relevant account.

Parents and guardians who become aware that their child has registered on the dafa platform without permission are encouraged to contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

Dafa uses an age verification system during registration and KYC procedures to confirm that all users meet the minimum age requirement. If there is any doubt about a user's age, the account will be suspended pending document verification.

09 Amendments to This Privacy Policy

Dafa reserves the right to amend or update this privacy policy at any time to reflect changes in our practices, new legal requirements, or user feedback. Any amendments will be published on this page with a clear effective date.

For material amendments — those that significantly change how we use your data — we will notify you via your registered email or an in-platform notification at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make an informed decision.

Your continued use of the dafa platform after the effective date of any amendment constitutes your acceptance of the revised policy. If you disagree with any changes, you have the right to close your account and we will process that request in accordance with established procedures.

10 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the dafa privacy team is ready to assist you through the following channels:

  • Privacy email: [email protected] — for all personal data enquiries and requests
  • Live support: 24/7 live chat within the dafa platform for immediate assistance
  • FAQ: Visit our FAQ page for answers to the most frequently asked questions

We are committed to responding to all privacy-related inquiries within 72 working hours. For data deletion or transfer requests, the full process may take up to 30 days depending on the complexity of the request, but you will always be kept informed of your case progress.

Your Rights Over Personal Data on the dafa Platform

We believe users should have full control over their data. Here are the rights you hold as a dafa member.

Right of Access

You have the right to request a copy of all personal data held by dafa about you at any time, in a readable format.

Right to Rectification

If any of your personal data is inaccurate or outdated, you have the right to request an immediate correction at no charge.

Right to Erasure

You may request the deletion of your personal data, subject to any active legal compliance obligations.

Right to Restrict Processing

You have the right to request that we restrict the processing of your data in certain circumstances while a related issue is being resolved.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes or on the basis of legitimate interests at any time.

To exercise any of the above rights, contact us at [email protected] or via the platform's live chat.

Why Your Privacy Is Safe with dafa

We don't just comply with data protection laws — we go beyond the minimum standards to ensure your privacy is genuinely protected.

Military-Grade Encryption

All your personal and financial data is protected with AES-256 encryption — the same technology used by financial institutions and government security agencies worldwide. Your data cannot be read by any unauthorized party.

Secure KYC Verification

Dafa's identity verification (KYC) process is designed to protect you from identity fraud. Documents you submit are processed in a secure environment and deleted once verification is complete — we do not retain copies of identification documents longer than necessary.

Full Data Segregation

Your personal and financial data are stored in separate systems with layered access controls. Our customer support staff can only view information relevant to assisting you — they do not have access to your full financial details.

Regular Independent Audits

Dafa's privacy and data security practices are regularly reviewed by qualified independent audit firms. Audit reports are used to identify gaps, implement improvements, and ensure our ongoing compliance with the latest data protection industry standards.

Marketing Controls in Your Hands

You have full control over the types of communications you wish to receive from dafa. Unsubscribe from promotional emails, in-platform notifications, or marketing communications at any time via your account settings — no need to contact customer support.

No Data Sales to Advertisers

Dafa has never and will never sell your personal data to advertisers, data brokers, or any commercial third party. Your data belongs to you — it is not a commodity we trade for profit. This is a commitment we will not compromise.

Join dafa with Confidence

Your Data Is Protected. Your Game Is Safe. Join dafa Today.

Now you know how seriously dafa takes your privacy. Our platform is built on a foundation of trust, transparency, and a genuine commitment to the data security of every member. Over 2 million Malaysian users have chosen dafa — and data protection is one of the key reasons they stay.

Sign up today and experience a betting platform that not only offers the best games, but also puts your privacy and security first at every step.

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