Dafa Terms and Conditions – Platform Rules You Need to Know

01 Acceptance of Terms and Conditions

These terms and conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and dafa ("Platform", "we" or "Company"). This document governs your use of all services, games, features and content provided by dafa through the official website, mobile app and any other associated digital channels.

By completing the registration process, logging in to your account, making a deposit, using any game, or simply browsing the dafa platform, you confirm that you have thoroughly read these terms, understood their contents, and agree to be bound by all provisions stated herein. This acceptance also covers any additional policies referenced in this document, including our Privacy Policy and Responsible Gambling Policy.

If you are acting on behalf of a business entity or organisation, you hereby warrant that you have full authority to bind that entity to these terms. dafa reserves the right to amend, update, or replace these terms at any time, and you are responsible for reviewing this document periodically to ensure ongoing compliance with the latest version.

02 Account Eligibility and Age Requirements

The dafa platform is strictly for adults who meet the following eligibility criteria. Use of the platform by any individual who does not meet these requirements is strictly prohibited and may result in account closure and fund freezing.

• Minimum age requirement: You must be at least 18 years of age or meet the legal gambling age required by the laws of your jurisdiction, whichever is higher.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be prohibited by any court or authority from using online gambling services.
• One account per individual: Each individual is permitted to hold only one active account on dafa. Registering more than one account under the same individual — using different names, addresses, phone numbers, or devices — is a violation of these terms.
• Accurate information: All information provided during registration and throughout your use of the platform must be accurate, current, and not misleading. The use of a false identity or unauthorised information may result in immediate account closure.
• Not a dafa employee: Full-time or contract employees of dafa, their immediate family members, and business partners with a vested interest in the platform are not permitted to open player accounts.

Dafa reserves the right to request proof of identity and age at any time as part of its KYC (Know Your Customer) verification procedures. Failure to provide the required documents within the specified timeframe may result in temporary account suspension or permanent account closure.

03 Account Registration & Security

The dafa account registration process is designed to ensure the security and authenticity of every user. You are solely responsible for all activity that occurs under your account.

• You must provide a valid, accessible email address during registration. This email will be used for all official communications from dafa, including security notifications and transaction confirmations.
• Your account password must be strong and unique — we recommend using a combination of uppercase letters, lowercase letters, numbers, and symbols. Do not share your password with anyone, including dafa staff.
• Dafa will never ask for your account password via email, phone, or live chat. Any such request is a fraudulent attempt and should be reported to our security team immediately.
• You must notify dafa immediately if you suspect your account has been accessed without authorisation or that your password has been compromised.
• Multi-factor authentication (MFA) is available and strongly encouraged for all dafa accounts as an added layer of security.

Dafa uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. However, account security also depends on the precautions you take on your own end.

04 Deposits, Withdrawals & Financial Transactions

All financial transactions on the dafa platform are subject to the following policies and procedures. We are committed to processing all deposits and withdrawals promptly, securely, and transparently.

• Deposit methods: dafa supports a wide range of local Malaysian payment methods, including DuitNow, FPX, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency. All deposits are processed through licensed and certified payment gateways.
• Account ownership: Deposits and withdrawals must be made using a bank account or e-wallet registered in your own name — matching the name registered on your dafa account. Transactions from third-party accounts are not permitted.
• Minimum and maximum limits: Each payment method has its own minimum and maximum deposit limits, which are displayed during the deposit process. Please check the latest limits on the deposit page before making a transaction.
• Withdrawal: Withdrawal requests are processed within the timeframes set for each chosen method. Withdrawals to local Malaysian bank accounts are typically processed within 1–3 business days, while e-wallet withdrawals are processed faster.
• KYC Verification: dafa reserves the right to request identity verification documents before approving withdrawals, particularly for amounts exceeding certain thresholds. This is standard procedure to ensure the security of your funds.
• Transaction fee: dafa does not charge processing fees for standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own charges, which are beyond our control.

05 Bonuses, Promotions & Special Offers

Dafa offers a wide range of bonuses and promotions to new and existing members. Each offer is subject to specific terms and conditions that must be met before any bonus can be converted to cash or used for wagering.

• Wagering requirement (rollover): All bonuses awarded are subject to the minimum wagering requirements specified in the relevant promotional terms. For example, a bonus with a 20x wagering requirement means the bonus amount must be wagered 20 times before a withdrawal is permitted.
• One bonus per promotion: Each promotion may only be claimed once per member unless otherwise stated in the relevant promotional terms. Attempting to claim the same bonus more than once using different accounts constitutes bonus fraud.
• Bonus validity period: All bonuses have a set validity period. Unused bonuses or wagering requirements that remain unfulfilled within that period will automatically expire and be forfeited.
• Eligible games: Not all games contribute equally toward bonus wagering requirements. Some games, such as progressive jackpots, may be excluded or contribute at a lower rate. Please check the relevant promotion terms for more details.
• Right to withdraw: dafa reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, especially where there is evidence of abuse or bonus fraud.

In the event of any conflict between these general terms and the specific promotional terms of an offer, the specific promotional terms shall take precedence for that offer only.

06 Game Rules & Wagering

All games and betting activities on the dafa platform are subject to the following rules. By participating in any game, you confirm that you fully understand and accept these rules.

• All game outcomes generated by dafa's RNG (Random Number Generator) system are final and cannot be disputed. Our RNG system has been independently verified by recognised third-party certification bodies.
• In the event of any technical fault, connection disruption, or system issue during gameplay, dafa reserves the right to void the affected game round and return the wager to your account balance.
• Any attempt to exploit software bugs, system vulnerabilities, or gaps in game logic for unfair advantage is strictly prohibited and may result in account closure and the freezing of all funds.
• The use of automation software, bots, scripts, or any tool designed to facilitate automatic betting without human intervention is a serious violation of these terms.
• For live casino games, you must follow dealer instructions and room rules at all times. Discourteous behaviour or disruption to other players' sessions will not be tolerated.

07 Prohibitions & Restricted Activities

The following activities are strictly prohibited on the dafa platform. Violation of any of these prohibitions may result in immediate action, including account closure, fund freezing, and reporting to the relevant authorities.

• Money laundering: Using the dafa platform for money laundering, terrorism financing, or any other illegal financial activity is strictly prohibited and will be reported to the relevant authorities without prior notice.
• Identity fraud: Registering using another person's identity, submitting falsified identification documents, or providing inaccurate personal information constitutes a serious legal violation.
• Bonus abuse: Opening multiple accounts to exploit bonus offers, colluding with others to manipulate game outcomes, or using strategies specifically designed to abuse dafa's bonus structure.
• Hacking and interference: Any attempt to gain unauthorised access to dafa's systems, breach platform security, disrupt server operations, or exploit security vulnerabilities.
• Commercial activities are not permitted: Using the dafa platform for commercial purposes such as running illegal betting operations, reselling betting services to third parties, or conducting any marketing activity without prior written consent from dafa.

08 Account Closure & Suspension

Dafa reserves the right to suspend or close the account of any user for reasons stated in these terms or at our absolute discretion to protect platform integrity and the safety of all users.

• Voluntary closure: You may request account closure at any time by contacting the dafa support team. Prior to closure, all eligible fund balances will be returned to you once the verification process is complete.
• Temporary suspension: An account may be temporarily suspended during investigation of suspicious activity, pending KYC document verification, or at your own request as a self-protection measure.
• Permanent closure: Violations of these terms, confirmed fraud, or illegal activity may result in permanent account closure. In such cases, dafa reserves the right to withhold funds associated with fraudulent activity while an investigation is conducted.
• Self-exclusion: As part of our responsible gaming programme, you may request a temporary self-exclusion from the platform for a duration of your choosing. Please contact our support team for assistance.

09 Liability Limits & Disclaimer

Dafa provides its platform "as is" and makes no warranties or representations, express or implied, regarding the platform's operation, availability, or the accuracy of any information contained therein.

• Dafa is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including loss of profits or betting opportunities due to technical disruptions.
• Betting involves real financial risk. You are solely responsible for all betting decisions made, and dafa is not liable for any losses incurred as a result of gambling activity.
• Dafa does not guarantee that the platform will be available at all times without interruption. Scheduled maintenance, system updates, and circumstances beyond our control may cause temporary outages.
• Dafa's maximum liability to any user under any circumstances is limited to the valid account balance at the time of the relevant incident.

10 Privacy & Data Protection

Dafa takes the protection of all users' personal data seriously. The collection, processing, and storage of your personal data is governed by our Privacy Policy, which forms part of this agreement.

By using the dafa platform, you agree that we may collect and process your personal data for the purposes of account management, payment processing, fraud prevention, regulatory compliance, and service improvement. Your data will not be sold or shared with third parties for marketing purposes without your prior consent.

All personal data is stored on secure servers with multi-layered encryption and is accessible only to authorised personnel. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

For full details on how we handle your data, please refer to dafa Privacy Policy ours.

11 Amendment of Terms and Conditions

Dafa reserves the right to amend, update, or replace these terms and conditions at any time without prior notice. Any changes take effect immediately upon publication on our official website unless otherwise stated.

You are responsible for reviewing this page periodically to ensure you remain aware of the latest terms applicable to your use of the platform. The "Last Updated" date at the top of this document indicates when these terms were last amended.

Your continued use of the dafa platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to discontinue use of the platform and request account closure.

12 Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the dafa platform in general, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the dafa platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for enquiries that require a written response or document submission.
• FAQ: Visit FAQ page for answers to the most frequently asked questions by dafa users.

We are committed to responding to all enquiries within 24 business hours. For more complex issues, full resolution may take longer, but you will always be kept informed of your case progress.